Platform
Everything a modern pharmaceutical distributor needs to operate intelligently.
Ordering, customer intelligence, credit, inventory, accountability, quality and reporting — designed as one system rather than seven disconnected tools.
WhatsApp and PWA ordering
- Natural-language ordering
- Previous-order reorder
- Customer-specific catalogue
- CSV and purchase-order upload
- Live order tracking
- Invoice and statement access
- Assigned-salesperson support
Credit intelligence and M-PESA
- Explainable customer credit scoring
- Agreed credit limits
- Available-credit calculation
- Receivables ageing
- Account holds
- Payment requests
- M-PESA Prompt initiation
- Automatic reconciliation
- Maker-checker approvals
Customer 360
GreenLife Pharmacy – Westlands
Account CU-1042 · Tier A · Owner: Sarah Wanjiku
Credit score
712
Credit limit
KES 250,000
Available
KES 60,000
Overdue
KES 0
Order SP-20481 confirmedToday 15:42
M-PESA KES 24,500 reconciledToday 15:41
Statement issued · 30-day terms01 Aug
Return RT-338 credited28 Jul
- Complete order and payment history
- Credit score and credit limit
- Available credit
- Outstanding and overdue amounts
- Customer timeline
- Communications
- Statements
- Returns and complaints
- Contracts and price lists
- Licences and authorised contacts
- SLA performance
Inventory and warehouse intelligence
- Multiple warehouses
- Batch and expiry tracking
- FEFO allocation
- Available-to-promise stock
- Quarantine and quality status
- Stock reservations
- Cycle counts and stocktakes
- CSV import and export
- Near-expiry alerts
- Stockout intelligence
- Recall-ready traceability
Salesperson accountability
- Automatic customer-to-salesperson assignment
- New-order alerts
- Acknowledgement countdown
- SLA escalation
- Customer follow-up tasks
- Collections
- Sales targets
- Customer communication history
- Root-cause tracking for delays
Executive Command Centre
- Revenue and margin
- Sales versus target
- Order fill rate
- On-time-in-full delivery
- SLA breaches
- Inventory value
- Near-expiry exposure
- Outstanding receivables
- Credit exposure
- Collection performance
- Customer profitability
- AI Morning Briefing
Quality and traceability
- Batch history
- Quality-release status
- Restricted-product controls
- Quarantine
- Product-quality complaints
- Recall-ready customer identification
- Immutable audit trail
Connected customer business workspace
- Customer-owned inventory
- Low-stock monitoring
- Near-expiry alerts
- Purchase suggestions
- CSV import
- Reorder directly from the distributor
- Purchasing history
- Optional future expansion into a complete customer ERP
Executive Command Centre
Know what is happening across the business—before anyone has to ask.
Revenue, margin, fulfilment, SLA performance, receivables and inventory risk in one continuously updated operational view.
Command CentreNairobi · All warehouses
Live dataToday · 15:42 EAT
Revenue today
KES 4.82M
+6.1% vs yesterday
Revenue MTD
KES 68.4M
82% of monthly target
Gross margin
18.6%
+0.4 pts vs last month
Sales vs target
82%
18 selling days elapsed
Orders received
324
128 WhatsApp · 196 portal
Order fill rate
96.4%
12 lines short-supplied
SLA breaches
3
2 acknowledgement · 1 dispatch
Outstanding receivables
KES 41.2M
KES 6.1M overdue
Near-expiry stock
KES 2.4M
Expiring within 90 days
Credit exposure
KES 33.8M
Across 214 active accounts
Revenue versus previous periodLast 12 weeks
Current period Previous period
Sales by salesperson
Sarah WanjikuKES 12.4M
Peter OtienoKES 9.8M
Amina YusufKES 8.1M
David KimaniKES 6.3M
Grace MwendeKES 4.9M
Order status funnel
Received324
Credit cleared301
Reserved (FEFO)292
Picked & released278
Dispatched241
Delivered208
Receivables ageing
Overdue balance KES 6.1M
SLA performance by department
Sales acknowledgement94%
Credit review88%
Warehouse picking91%
Dispatch79%
Inventory ageing: 4.1% of value over 12 months
Top at-risk customers
- Uzima Chemist – KisumuKES 1.2M overdue · 74 days
- Afya Plus – Thika98% of credit limit used
- Nakuru Medicals3 delivery disputes open
- Coastal PharmaOrdering down 41% vs 90-day avg
AI Morning BriefingEvidence linked
- Credit exposure concentrated
Four accounts hold 31% of outstanding receivables.
Open receivables ageing - Dispatch SLA slipping
Dispatch acknowledgement fell to 79% on the Nairobi route yesterday.
Open SLA breaches (3) - Near-expiry action needed
KES 2.4M expires within 90 days; 62% sits in two batches.
Open near-expiry batches
Interface preview using illustrative distribution data.
Talk to a SmartPharma360™ specialist
Tell us about your distribution business and we'll show you exactly how it maps to your workflow.
- Response within one business day
- Live walkthrough on your own data
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