WhatsApp Ordering

Your customers already order on WhatsApp. Make every message transactional.

The SmartPharma360™ assistant identifies the customer, understands the order, checks live stock and pricing, evaluates credit, collects payment where necessary and assigns the order to the correct salesperson.

SmartPharma360 Assistant

Demo order from a verified business customer

Hello, please order 10 cartons of Paracetamol 500 mg and 5 cartons of Vitamin C 1000 mg.

Step 1 of 14 · Illustrative demonstration — not connected to live WhatsApp or M-PESA credentials.

Live ERP intelligence

1 of 10 system actions

Customer Verified
GreenLife Pharmacy – Westlands
2
Salesperson Matched
Sarah Wanjiku
3
Products Resolved
2 of 2 products confirmed
4
Live Stock Checked
Both items available
5
Customer Pricing Applied
Contract Price List: Tier A
6
Credit Decision Completed
Partial payment required
7
M-PESA Callback Verified
KES 24,500 received
8
Stock Reserved by FEFO
Eligible batches allocated
9
Salesperson Notified
WhatsApp, SMS, email and in-app
10
SLA Started
Acknowledgement due in 05:00

Every message triggers controlled, audited ERP actions — customer matching, product resolution, available-to-promise checks, contract pricing, credit evaluation, payment verification, FEFO reservation, salesperson assignment and SLA timers.

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Talk to a SmartPharma360™ specialist

Tell us about your distribution business and we'll show you exactly how it maps to your workflow.

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