How It Works — SmartPharma360™

How it works

One continuous journey from order to delivery.

Six connected stages. Each one writes to the same record, so nothing has to be re-entered, re-checked or chased by phone.

The WhatsApp number or PWA account is matched to an authorised customer, branch and buyer.

AccountGreenLife Pharmacy – Westlands

BuyerJ. Kariuki (authorised)

LicenceValid to 12/2027

AI resolves product names, pack sizes, quantities and customer-specific prices.

Paracetamol 500 mg · 100s × 10 ctnKES 52,000

Vitamin C 1000 mg · 30s × 5 ctnKES 32,500

Order totalKES 84,500

SmartPharma360 checks available-to-promise inventory, batches, expiry and warehouse availability.

Nairobi WH · Batch PC-2291142 ctn

Expiry 04/2027 · FEFO rank 1Released

The platform checks credit score, limit, outstanding balance and overdue invoices. When payment is required, it offers an M-PESA Prompt.

Credit limitKES 250,000

Available creditKES 60,000

Payment requiredKES 24,500

The correct salesperson is notified and becomes responsible for customer communication and escalation.

Sarah WanjikuAssigned

Acknowledgement SLA04:12 remaining

The order moves through FEFO allocation, picking, quality release, dispatch, delivery, invoicing and statement update.

AllocatedPickedQA releasedDispatchedDeliveredInvoiced

Tell us about your distribution business and we'll show you exactly how it maps to your workflow.